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Privacy Policy

 

PRIVACY NOTICE

 

Happy Space Organised by Lisa is committed to maintaining the privacy of our visitors and customers.

 

This policy explains what happens to any personal data that you provide us with and any data that is collected when you visit the Happy Space Organised by Lisa website. It also outlines how cookies are used on the website.

 

Please be aware that this policy is updated from time to time, so please review it regularly.

 

INFORMATION COLLECTED

It is necessary to collect, process and store your basic personal information so that we can provide you with the service, updates or subscription you have requested. This information may be provided to us directly or gathered when you enter it on our website.

In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet, including computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personally identifiable information (including name, contact phone number, address and email), payment details, comments, feedback and recommendations.

 

 

WHY WE COLLECT INFORMATION

We collect such non-personal and personal information for the following purposes:

  1. To provide services.

  2. To be able to contact our visitors and customers, in order to respond to enquiries.

  3. To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we use to provide and improve our website and services. 

  4. To comply with any applicable laws and regulations.

 

HOW YOUR DATA IS STORED

 

Your data is processed in the UK by Lisa Coe at Happy Space Organised by Lisa. All information received and/or collected is stored securely on password protected devices.  We do not provide our own IT servers but we do our upmost to ensure that our server hosts are secure. Unfortunately, we cannot be held responsible for any illegal breaches that may occur.

 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to market our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. All data stored by Wix.com is stored on secure servers behind a firewall.  

REASONS WE MAY CONTACT YOU

 

We may contact you to respond to direct enquiries, to follow up enquiries / quotes, to provide you with an invoice, to gather feedback on your customer experience, to check in with you after a service has been provided, to send occasional updates on our services and as otherwise necessary, for any agreement we have with you. For these purposes we may contact you via email, telephone, text message, WhatsApp or post.

 

HOW LONG WE KEEP YOUR DATA FOR

For any paid services, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of six years, after which time it will be destroyed.

 

Any information provided when making an enquiry, will be held for a maximum of six years before deletion, unless otherwise requested.

 

Any information stored for marketing purposes will be stored until you notify us that you no longer wish to receive this information. You can opt out of any marketing communication at any time via phone, email or post.

 

DATA SHARING WITH THIRD PARTIES

 

Any information collected will not be shared with third parties, unless necessary for the purpose of a project. For example, collaboration with an additional professional organiser. for a larger project.

 

USE OF COOKIES

 

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your visit to our website, to assist us in improving our website.

 

We may also gather information about your general internet use using cookies. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally.

  

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at www.allaboutcookies.org.

 

 

YOUR RIGHTS

 

If you would like to: access, correct, amend or delete any personal information we have about you or no longer want us to process your data, please email us at lisa@happyspaceorganisedbylisa.co.uk or write to us at our registered address: Happy Space Organised by Lisa, Suite 52, Unit 6 Sneinton Market, Gedling Street, Nottingham, NG1 1DS.

 

If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can lodge a complaint with the Information Commissioner’s Office (ICO).

 

CONTACTING US

 

Email: lisa@happyspaceorganisedbylisa.co.uk

 

Registered address: Happy Space Organised by Lisa, Suite 52, Unit 6 Sneinton Market, Gedling Street, Nottingham, NG1 1DS.

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